Shipping Policy

Thank you for shopping with zaronova. We are committed to processing and delivering your order as quickly as possible. Please read our shipping policy below.

Order Processing

• All orders are processed and shipped within 48 hours after payment has been successfully received.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Time

Estimated delivery times are 2–14 business days, depending on the destination country, local customs clearance, and the shipping carrier.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

If free shipping promotions are available, they will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Tracking information may take 24–72 hours to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Delivery Delays

Although we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

• Customs inspections
• Severe weather conditions
• Carrier delays
• Public holidays
• Natural disasters
• Other unforeseen events

We appreciate your understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided, additional shipping fees may be required for reshipment.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and provide an appropriate solution whenever possible.

Order Changes & Cancellations

Orders may only be modified or cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled.

Please refer to our Refund Policy for information regarding returns and refunds.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: luoshurong7410@gmail.com